Support
How can we help?
Submit a support request and our team will respond within one business day. For urgent issues, email us directly at hello@notivehealth.com.
Quick resources
Email support
hello@notivehealth.com — we respond within one business day.
In-app help
Access contextual help and walkthroughs directly inside Notive.
Response times
Urgent 2 hours
High 4 hours
Medium 1 business day
Low 2 business days
Changelog
What's new in Notive.
A running log of features, improvements, and updates to the platform.
v2026.8 August 2026
- Promotion codes across the signup funnel, the patient portal, and staff enrollment
- Bank accounts alongside cards, verified before enrollment can complete
- Optional card surcharge, set per plan and disclosed at the point of sale
- Custom forms written in the Forms hub, with per-option scoring and severity bands
- Coverage windows now carry prescribing rights, and end when the window does
- Clinic-branded email sent from your own verified domain
v2026.7 July 2026
- In-office dispensing — formulary, lot and expiry tracking, labels, and a fill queue
- One Forms hub for questionnaires, agreements, macros, and letter templates
- Family, social, surgical, and past medical history, coded and attributed
- A chart Overview you arrange yourself, with widgets you choose
- Referral wizard that links the encounter and attaches the summary
- Lab results inline on the order, with history for the same analyte
v2026.6 June 2026
- Care gaps — overdue screenings surfaced on the chart, in the visit, and in your queue
- Screening results read out of uploaded documents for you to confirm or reject
- Prior authorization queue, with case and authorization numbers
- Home rebuilt as a launchpad: huddle board, priority queue, and your tasks
- Appointment requests from the patient portal
- Organization settings consolidated into a single hub
v2026.5 May 2026
- Your branding on the patient portal — logo, name, color, and your own portal address
- Send and receive faxes on a number that belongs to your clinic
- Lab onboarding wizard with compendium upload
- Imaging orders, with reports filed back into the review queue
- Employer sponsors: rosters, eligibility, and continuity when someone leaves
v2026.4 April 2026
- Lab results triaged by urgency, with batch close for the expected-normal ones
- Patient messages sorted into nine categories, with draft replies to review
- Refill requests checked against protocols, with batch approve for in-protocol renewals
- Membership billing end to end — plans, enrollment, invoices, and payment methods
- Staged encounter workspace with vitals, tasks, and keyboard shortcuts
- Analytics hub with six reports
v2026.3 March 2026
- AI Clinical Assistant with episodic memory and multi-agent specialists
- Real-time prescription benefits and formulary checking
- Prior authorization workflow with document upload
- Patient portal that installs like an app, with self-scheduling
v2026.2 February 2026
- AI Scribe with evidence-linked SOAP note generation
- EPCS signing with two-factor authentication
- PDMP integration at point of prescribing
- Staff chat with channels, DMs, and file sharing
v2026.1 January 2026
- Encounter workspace with three-column layout
- Full e-prescribing with drug interaction checking
- Telehealth with browser-based video visits
- SMS appointment reminders and patient messaging